Travel Fraud Scams

Travel Fraud scams have increased greatly with the introduction of the Internet. There are now many Internet travel agencies. Some of these agencies are simply operating to rip the consumer off. It is logical that an Internet travel agency, without the overhead costs of offices, can offer cheaper travel deals. However, scam artists are taking advantage of this fact.
Cheap trips are often marketed to the unsuspecting consumer. The trip the consumer takes often turns out not to be the trip that was marketed. This includes lower quality hotels and transport than what the consumer was expecting.
Another ploy of the scam artists is to hide the associated costs of the ‘cheap' trip. Flights to departure points, taxes, accommodation and activity costs may be hidden from the consumer, although it may appear these costs are included within the price of the trip.
Some extreme cases involve a fictitious travel agency marketing cheap trips, the trip sounds great, at a low price and is the perfect holiday for consumers and their families, or so they think. It is often these fictitious travel agencies that market their products via unsolicited emails. The idea is to send the email to as many people as possible, to increase the chance of consumer purchases of their fraudulent product.
These scam artists require payment by bank transfer or another method, but do not like credit card payments and, indeed, will often not accept them at all. They simply want the cash. Consumers end up receiving nothing in return for their money.
Prevention
Never respond to any unsolicited email offering great travel deals. These are often fraudulent, and simply replying to these emails verifies that you have an active email address, resulting in more unwanted emails.
If you are tempted by a cheap travel deal offered by an Internet travel agency, always do your research. Research both the company that is offering the trip, and also the trip itself with other travel agents. You may be able to get the same trip cheaper than the cheap trip being offered.
Be aware of any restrictions associated with the travel. Always read the fine print to see what is included and what isn't included, and what travel date restrictions may be part of the deal.
Always pay by credit card.  Credit Cards are the safest way to pay for travel online as you can always dispute the charges if you don't receive the services promised or if the offer was misrepresented.  If you have paid by another method, your chances of recovering any money are small.

Help us to fight fraud in the Council - BLOW THE WHISTLE!

If you have any concerns or suspicions about potentially fraudulent activity within the Council please contact the Anti-Fraud Auditor in Internal Audit for an informal discussion:

Email alemarinel@northumberland.gov.uk
Telephone 01670 534143

Click here for further details of the Council's Whistleblowing Policy

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